RETURNS & REFUNDS POLICY

RETURNS & REFUNDS

  • Can I return my items if I am not satisfied?
    • CCXIII does not accept returns.
  • How can I request a refund or cancel my order?
  • What if my product is damage?
    • If you received your order damage please email us at ccxiii@gmail.com. Please include your name, order number and picture of your damage order. We will get back to you within 1-3 business days.
  • What if I never received my order?
    • CCXIII is not responsible for lost or stolen packages after they leave the facilities. If an item's lost or stolen, it is your responsibility to file a claim with the shipping carrier. We will provide you with the address, shipping carrier information and date of delivery to assist you with your claim investigation. You shall received compensation for your lost or stolen items through the shipping carrier.

SHIPPING & DELIVERY

How long does it take to get my products?

Domestic shipping can take up to 5 business days.

How much does it cost?

Shipping rates can vary depending on your region and calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Do you ship internationally?

No, we do not ship internationally at the moment.

What should I do if I receive the wrong order/products?

CCXIII deeply apologize for our mistake. Please contact us at ccxiii@gmail.com and we make sure to assist you ASAP

RETURNS & REFUNDS

Do you offer refunds?

We do not offer refunds

How can I request a refund or cancel my order?

Can I return my items if I am not satisfied?

We DO NOT accept ANY returns for the following reasons:

  • COVID-19 Pandemic
  • To ensure cosmetic products are not return used

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