FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
How long does it take to get my products?
Domestic shipping can take up to 5 business days.
How much does it cost?
Shipping rates can vary depending on your region and calculated at checkout.
Here are the full details of our Shipping Policy.
Is there free shipping?
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
Do you ship internationally?
No, we do not ship internationally at the moment.
What should I do if I receive the wrong order/products?
CCXIII deeply apologize for our mistake. Please contact us at ccxiii@gmail.com and we make sure to assist you ASAP
RETURNS & REFUNDS
Do you offer refunds?
We do not offer refunds
How can I request a refund or cancel my order?
Can I return my items if I am not satisfied?
We DO NOT accept ANY returns for the following reasons:
- COVID-19 Pandemic
- To ensure cosmetic products are not return used